Social Media Health Network

Bringing the Social Media Revolution to Health Care


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Posted by Lee Aase (@leeaase) · Thu, Jun 5 at 12:19pm CDT

Introducing our New Community Manager

We’re pleased to announce today that Meredith Gould, Ph.D. has accepted a new role as our Community Manager for the Social Media Health Network.

Many of you know Randy Schwarz, who as a member of our Mayo Clinic Center for Social Media (MCCSM) staff had the community management role for the Social Media Health Network (SMHN), among other duties. Randy recently has taken another position, in a different department, on our Mayo Clinic campus in Jacksonville, Florida. With his departure, we've needed to rethink how we can best serve our Network members.

She won’MG.4.2012.full.webt necessarily appreciate the sports metaphor, but with Meredith Gould we've hit a home run.

Meredith has been involved in helping to shape MCCSM since well before we launched it in 2010, and when we named our External Advisory Board, she was one of the charter members. She has generously contributed her time and energy as a volunteer adviser, and also took on a major role in gathering and editing essays in our book, Bringing the Social Media Revolution to Health Care. She was one of our first three SMHN Platinum Fellows. And she’s a great humanitarian.

In her new role as Community Manager, Meredith will focus on enhancing the value of Network membership, and ensuring that the products, services and resources provided through the Network are meaningful to our members.

Early on, you can expect to see a streamlined SMHN Web site, making member resources more easily accessible. Meredith also will be reaching out to members, looking for ideas for improvement and feedback on what proposed Network products and services would be most helpful. And with her strong background in education, she will help us continue to strengthen our training through Social Media Residency and the Social Media Fellows program.

We’re delighted to have Meredith join the team. Please join us in tweeting your welcome to her, and feel free to contact her directly through the Network site. If you are a Network member and have ideas for improvement you’d like to share, share them on this discussion thread.

Mayo Clinic mccsm Meredith Gould SMHN Social Media Social Media Health Network

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Meredith Gould, PhD (@meredithgould) · Thu, Jun 5 at 1:26pm CDT · #

This is me, clicking "like" for this post. So delighted and honored to be on the team.

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Dan Hinmon (@hivedan) · Fri, Jun 6 at 9:14am CDT · #

So glad you're on board, Meredith! Can't think of a better person for this job.

My favorite go-to source for great community management ideas is Feverbee.com. Lots of research-based information about managing and growing online communities. Here is an evaluation Rich Millington did awhile back about Mayo Connect: http://www.feverbee.com/2011/07/mayoconnect.html. It's out-dated, but makes some great points.

And a more recent case study that provides some important tips: http://www.feverbee.com/2014/05/why-we-need-skilled-community-professionals-mynewholland-case-study.html.

Excited to see what you come up with!

Bryan Vartabedian (@bryanvartabedian) · Sat, Jun 7 at 7:27am CDT · #

Huge congrats, Meredith. Look forward to seeing your energy translated for good on The Network.

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Meredith Gould, PhD (@meredithgould) · Sun, Jun 8 at 7:26pm CDT · #

Thanks, everyone. I'm basking in congrats as I'm soaking up comments and suggestions (general and specific) about how to make SMHN even more valuable for members.

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Jay Drayer (@jaydrayer1) · Tue, Jun 10 at 8:08am CDT · #

What an excellent addition to an already strong and innovating team! Congratulations Meredith!

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